How to reach us
General contact hours: Monday–Saturday, 9 AM–7 PM IST. Project-specific maintenance, monitoring and response commitments follow your agreed support plan.
CUSTOMER SUPPORT
Help for Your Team.
A Clear Next Step.
For product access, onboarding or an issue with an existing project, contact our team with enough detail to help us understand the problem.
Request SupportWhatsApp SupportWhat to include in a support request
- Product or project name and your organisation.
- What you expected and what happened instead.
- Steps to reproduce the issue and when it started.
- Device, operating system and browser, if relevant.
Please do not send passwords, API keys or student/customer records. Share screenshots with sensitive information hidden after the team advises a suitable channel.
Onboarding and product guidance
Ask for a guided walkthrough of your agreed setup, user roles and everyday workflows. Data migration, training materials and ongoing assistance are scoped to the product and engagement.